Resources In Insurance Group

By having the best people with the right skill sets, our highly-expert team strives to enhance customers' brand propositions by delivering substantial and lasting improvements in their claims performance and complaints handling. Our approach embraces four key values. The origins of our organisation can be traced back to 2000, when the loss adjusting business, Claims People Group, was launched and floated on the Alternative Investment Market (AIM). We believed that an insurer's service stands and falls by the quality of its claims service, and our aim was to bring claims to the forefront of the insurance sector: to make claims service the real differentiator for all of our customers.

The business grew quickly from a small four-man office into a 3,000 sq ft call centre, and in 2005, a client asked us to insource staff into its operation. This was a departure from our loss adjusting model, and iteam was born.